Found a mistake, or have a question about something we published? Email us at contact@thegaragedoorowner.com.
General information, not professional advice. Your door’s maker, your opener manual and a trained door technician decide what’s safe for your door, and local codes decide what needs a permit.
If you heard a loud bang, or a cable is loose or hanging: don’t run the door, don’t pull the emergency release while the door is open, keep people, children and cars clear, and call a trained door technician. Email is not the way to get help with that, and we can’t give it.
We can’t answer questions about your door
We are not a door company, an installer, a technician, a door or opener maker or a parts seller. We can’t diagnose a door. That means we can’t say what is wrong with yours, whether it is safe to use, which spring or part it needs, whether a repair is one you can do, or whether a quote is fair. We can’t read your opener’s lights or codes for you, review photos or videos of your door, or look at a quote or an invoice. We can’t recommend a door company, a technician, an opener, a part or a product, and we don’t refer anyone to one.
For your own door, start with the manual for your door and your opener. Most makers post manuals and support pages on their own sites, and the opener’s label gives the model and the date it was made. A trained door technician who can see the door is the person to judge springs, cables and anything under tension. Your building department answers questions about permits and the code in force where you live. To check whether a product has been recalled, search the CPSC’s recall pages.
Reporting an error
Please include the address of the page, the rule, figure, code meaning, step or sentence you think is wrong, and a link to the regulation, the CPSC page, the DASMA sheet, the statute or the maker’s own document that shows the right information, if you have one. We check every report against the source. Makers revise their manuals and code tables, so a report that a maker has published a new edition is especially welcome. Our corrections page explains what happens next.
Makers, door companies, advertisers and others
We don’t sell sponsored posts, links, reviews, listings or placements, and we don’t take affiliate deals, sell leads or make referrals. If you publish a manual, a code table, a data sheet or a rule we cite, or a fact on our page about your products or your field is wrong, send a source and we will check it like any other report.
What not to send
Please don’t send photos or videos of your home or your door, your address, quotes or invoices, account numbers or other personal details, yours or anyone else’s. We don’t need them to check a page, and we won’t review them. Our privacy policy explains how we handle what you send us.